Help & FAQS
You can check the questions you are interested in here and get related help articles. If you don’t find the problem, you can also contact us by email to feedback your questions
About Shipping
Do you ship internationally?When will my order arrive?
It will be shipped within 5-7 days after you place the order. The product is large in size and is expected to arrive in 30-40 days. Some products are stored in cooperative overseas warehouses and are expected to arrive in 10-15 days.
How much does international shipping cost?
Our product pricing does not include shipping, regardless of size, you will need to pay $30 for shipping.Free shipping on orders over or equal to $500
How much duty and taxes are charged on international orders?
Our products include taxes and fees that have been paid in advance at customs. You do not need to pay taxes and fees twice after payment; if you encounter customs contact and are asked to pay taxes, please contact our customer service for help
Returns & Refunds
What if my item/ package arrives damaged?
We will provide different compensation schemes according to the degree of damage to the product:
1. A slight bump which will not affect the use. We recommend that you keep the product and we are willing to bear the appropriate compensation.
2. The product needs to be returned to the designated warehouse when there are serious bumps which affect the appearance and use. And the product will be re-issued for you (the return shipping fee of the product will be borne by yourself); or if you keep the product, we will compensate appropriately.
3. If the product is completely damaged and cannot be used, please return it to the warehouse, we will resend the product for you or give you a full refund (the product needs to be returned, and the return shipping will be borne by yourself)
The item never arrived (lost in transit), what shall I do?
1. If you do not want to get the product after the product is lost, we will give you a full refund after confirmation
2. If you still need the product after the product is lost, we will expeditiously reissue this product for you
I received the wrong product, what shall I do?
In this case, please provide a picture of the product; we will reissue the product for you after confirmation.
1. If you do not need to reissue the correct product, and need to cancel the order and refund, please return the wrong product to the designated warehouse (the shipping fee will be borne by yourself). After receiving the product, we will give you a full refund
2. If you need the correct product, we will reissue the product for you. Please return the wrong product to the designated warehouse (please pay the freight first, and we will refund the cost to you by way of refund)